Student Chromebook Issues:

If you are experiencing Chromebook issues please visit the following link to access a self help troubleshooting guide.

https://www.sersd.org/wp-content/uploads/2016/09/Chromebook-Troubleshooting-Steps.pdf

Chromebook Repair:

If you are still experiencing Chromebook issues after going through the self help guide, please submit an IT ticket to repair your Chromebook at Southeastern Regional.  An IT support technician will reach out to you to schedule an exchange for a Chromebook loaner while your Chromebook is being repaired.

Please email: helpdesk@sersd.freshservice.com using your school email address to request a repair.  In the email include:

Name, Grade Level, and detailed explanation of your Chromebook issue.